This Article Applies To

Tapo C520WS V2.0

Tapo C530WS V2.0

Description

When configuring a Tapo C520WS/C530WS V2, during the step of selecting the WiFi network to which the camera needs to connect, the app may not detect any WiFi networks, or it may fail to find your router's WiFi while other networks, such as those from neighbors, are visible.

Troubleshooting Suggestions

1. Make sure the wifi is a 2.4GHz network. 

2. If the WiFi SSID (wifi name) contains any non-English characters, try to change the SSID to use English letters only, or a combination of English letters and numbers.

3. If you have a mesh router, try to turn off the mesh nodes, see if the app can detect your wifi in this case. The mesh nodes can be turned on after the camera is set up successfully.

4. Enable a hotspot wifi with another phone, set the hotspot wifi to use the same SSID, password, and security type as the router. Then configure the camera to the hotspot wifi, once it is configured, turn off hotspot and check if the camera can connect to router wifi automatically. If not, restart the camera and check again.

5. Set up the camera through Ethernet. At the end of the setup, you can choose WiFi backup, enter the WiFi SSID and password in this step, check if the connection can be established successfully.

★★ As we currently do not understand the cause of this issue, we invite all users encountering the problems described in this article to participate in the comment section and share details about your experiences. For instance, please include your router model, any troubleshooting steps you've attempted, and solutions that have worked for you. Your information will be very helpful to other users and will help facilitate the resolution of the issue.

If you own a different Tapo camera and encounter similar configuration failure issue, refer to the suggestions in this article for troubleshooting. What should I do if I fail to configure Tapo Camera?