No motion detection notification after microSD card installed

No motion detection notification after microSD card installed

No motion detection notification after microSD card installed
No motion detection notification after microSD card installed
a week ago
Model: Tapo C410 KIT  
Hardware Version:
Firmware Version: 1.0.24
Good Morning,
I installed a 128gb microSD card in my c410, the card was detected correctly and formatted. The camera detects movement correctly and records correctly to the microSD card. However, since inserting the card, TAPO has stopped sending me notifications/push to my phone about motion detection.Before installing the microSD card, notifications always worked properly and all arrived on the phone. If I select the restart camera option from the TAPO application, after restarting, the first two notifications always come and then no more notifications (even though the camera detects them, because the number of recordings on the card is growing). I restarted the camera several times and the pattern was always the same, two notifications and then the end.
Motion detection notifications are one of the most important features, so I want it to work with an installed microSD card.

 
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#1
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3 Reply
Re:No motion detection notification after microSD card installed
a week ago

  @Legolidas 

 

Do you receive notifications in the app message center (Tapo app homepage > upper right corner)? Is it just the push notification missing? Does the notification return as soon as the sd card is removed? Do you need to restart the camera?

 

Please check this with another mobile device, see if the same issue exists. 

 

What if you try to use another sd card?

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#2
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Re:No motion detection notification after microSD card installed
a week ago

  

The right corner shows the same notifications that I receive as push (i.e. 2 pieces), there are no others/more.

The notifications come back when I set it not to save detected events on the card.
The card is definitely good, bought from a trusted source and tested in another device (it worked without a problem)

If I get my hands on another card, I will swap it and check how the situation is.

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#3
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Re:No motion detection notification after microSD card installed
a week ago - last edited a week ago

  @Legolidas 

 

Please collect some logs for further analysis. To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. If the email you used to register for the TP-Link community is not your contact email or you cannot access it, please send me your contact email through private message.

 

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#4
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