Tapo TC72 ONVIF-PTZ issue after OTA firmware upgrade

Tapo TC72 ONVIF-PTZ issue after OTA firmware upgrade

Tapo TC72 ONVIF-PTZ issue after OTA firmware upgrade
Tapo TC72 ONVIF-PTZ issue after OTA firmware upgrade
2025-01-23 08:47:56 - last edited Friday
Model: Tapo TC72  
Hardware Version: V1
Firmware Version: 1.2.2 Build 240914 Rel.55174n

Hi all,

 

Recently, our TC72 cameras received an OTA update to firmware version 1.2.2

Since then, the ONVIF PTZ functionality has stopped working on our Frigate NVR.

 

It seems we are facing the very same problem of  Forum ID 719986 and Forum ID 713630

@Solla-topee is there any new version for this cameras we can try?

Tnx

 

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#1
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1 Accepted Solution
Re:Tapo TC72 ONVIF-PTZ issue after OTA firmware upgrade-Solution
2 weeks ago - last edited Friday

Update on Feb 21, 2025.

 

Hi All,
We have new firmware that may solve the reported issue, please send me(@Solla-topee) "Forum ID 739144 + TC72's MAC address" via a private message if you want to try it.
 

Before the Upgrade:
(1) Please be sure you have read the
Beta Test Agreement before upgrading the Pre-release firmware!
(2)
How to update the firmware of the Tapo devices on the Tapo App 


Best Regards

 

------------------

  @Sysmen_DEI Hi,
Thank you for the MAC address provided via the private message. The new firmware has been pushed to your camera, you can update it via the Tapo app and check if it helps.
Best Regards

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#2
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Re:Tapo TC72 ONVIF-PTZ issue after OTA firmware upgrade-Solution
2 weeks ago - last edited Friday

Update on Feb 21, 2025.

 

Hi All,
We have new firmware that may solve the reported issue, please send me(@Solla-topee) "Forum ID 739144 + TC72's MAC address" via a private message if you want to try it.
 

Before the Upgrade:
(1) Please be sure you have read the
Beta Test Agreement before upgrading the Pre-release firmware!
(2)
How to update the firmware of the Tapo devices on the Tapo App 


Best Regards

 

------------------

  @Sysmen_DEI Hi,
Thank you for the MAC address provided via the private message. The new firmware has been pushed to your camera, you can update it via the Tapo app and check if it helps.
Best Regards

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#2
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Re:Tapo TC72 ONVIF-PTZ issue after OTA firmware upgrade
2 weeks ago
Thanks! I can confirm updated firmware works well on all 3 camera ... and sorry i'll send you another MAC via PM Many thanks for support Best regards
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#3
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Re:Tapo TC72 ONVIF-PTZ issue after OTA firmware upgrade
2 weeks ago

  @Sysmen_DEI 

Hi,
The firmware has been pushed to the new camera, please update it via the Tapo app and check if it helps.
Best Regards

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#4
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