TC40(EU)_V1_1.1.3 Build 231213
TC40(EU)_V1_1.1.3 Build 231213
Hi, how i can downgrade to the firmware TC40(EU)_V1_1.1.3 Build 231213 ? With latest firmware the camera keep going offline every time and i have to reboot every time the camera.
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Hi,
It's unable to downgrade the firmware of the camera, but we will help troubleshoot and solve the issue with the new firmware. For the unstable issue, please confirm:
1. How often does the offline issue happen? What LED status on the camera when it shows offline on the Tapo app?
2. When it's working, please go to the camera's Device Settings>Device Info page, tap the Wi-Fi icon, and send me the RSSI value.
3. Can you control the camera locally when the problem occurs?
Best Regards
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when the camera works the signal is -37(RSSI) and when dont works the led is red and not flash and no i cannot control the camera locally i have to reboot or reconfigure the camera.
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Hi,
Please send me(@Solla-topee) the MAC address of your camera via a private message, and we will push new firmware to it to check if it helps.
Best Regards
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@Solla-topee ok you have a message
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Hi,
I have pushed the new firmware to your camera. You can try to update it via the Tapo app and check if it helps.
Best Regards
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@Solla-topee Ok i have installed the new version 1.1.4 Build 240709 Rel.55019n. I wil check if all works fine now. Thanks.
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Hi,
Thank you for your attempt.
If the problem remains, please record the time and date when it happens, and let me know your time zone.
Best Regards
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@Solla-topee hi now at 04.17 AM europe/amsterdam time, the camera is off...the problem is the same
Edit. Now the camera is everytime off, reboot dont work...Very bad...
edit2: with reset the camera dont work...is everytime off...
edit3: now after 5 reset the camera works for 4-5 minute and then is off with the same problem
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Hi,
I have reported the issue to the tech team, and they will contact you via email to continue troubleshooting your issue. Please check your email box and confirm.
Best Regards
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@Solla-topee I received the automatic email from the tech team.
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