White screen

White screen

White screen
White screen
2024-06-22 17:24:41 - last edited 2024-06-28 03:50:24
Model: Tapo C100  
Hardware Version:
Firmware Version: 1.39

Hi all, over the past few weeks my camera displays a white screen and I need to keep rebooting the camera to get the feed back.

It's getting really annoying as it's daily.

Firmware version 1.3.9

I can attached a picture to show issue.

File:
Screenshot_20240617-110918.pngDownload
  1      
  1      
#1
Options
1 Accepted Solution
Re:White screen-Solution
2024-06-24 09:21:44 - last edited 2024-06-28 03:50:24

  @Geforcepw 

Hi,
In this situation, please refer to the instructions in the below link and check if they help.
What to do if the Tapo Camera image color is abnormal?
Best Regards
 

Recommended Solution
  0  
  0  
#2
Options
5 Reply
Re:White screen-Solution
2024-06-24 09:21:44 - last edited 2024-06-28 03:50:24

  @Geforcepw 

Hi,
In this situation, please refer to the instructions in the below link and check if they help.
What to do if the Tapo Camera image color is abnormal?
Best Regards
 

Recommended Solution
  0  
  0  
#2
Options
Re:White screen
2024-06-28 16:40:57

  @Solla-topee 

I have tried the steps in the link, now after restarting the camera via the button I get a flashing red light and 3 red lights above lens.

Camera not working at all now.

  0  
  0  
#3
Options
Re:White screen
2024-06-29 08:09:47

  @Geforcepw 

Finally got the camera to work again, even after removing the camera from the app, I still get a white screen 😔

File:
ded0822cd3de4219a14e7428820f5c97.pngDownload
  0  
  0  
#4
Options
Re:White screen
2024-07-01 07:09:48

  @Geforcepw 

Hi,
In this situation, please send me(@Solla-topee) the MAC address of your Tapo C100 via a private message.
Best Regards

  0  
  0  
#5
Options
Re:White screen
2024-07-01 10:38:02

  @Geforcepw 

Hi,

I have reported the issue to the tech team, and they will contact you via email to continue troubleshooting your issue. Please check your email box and confirm.

Best Regards

  0  
  0  
#6
Options