Tapo C225 V2 playback issue
Tapo C225 V2 playback issue
I can't play videos recorded on the SD card located in the C225 V2 camera when the camera is set to privacy mode. The video never loads. As soon as I exit privacy mode I can play recorded videos. This only happens on C225 V2. I also have C225 V1 and C200 and don't experience this issue with them.
I am using latest Tapo app.
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Hi，
If you want to try the new firmware, please send me(@Solla-topee) the camera's MAC address via a private message.
Best Regards
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Solla-topee wrote
Update on June 27, 2024.
Hi All,
We are gradually rolling out the new official firmware 1.0.9 Build 240123 Rel.74249n for the Tapo C225 V2, which addresses the reported issue.
If your camera has not detected the new firmware yet, please be patient. Once the firmware is pushed to your camera, you can update to the new version using the Tapo app.How to update the firmware of the Tapo&Kasa devices on the Tapo App
Best regards
@Solla-topee Despite purchasing my C225 V2 after the date of your post, and manually running firmware update checks on the camera through the Tapo App. My camera is still stuck on build 231108, and still has this same problem not being able to view recordings while Privacy mode is on. Also, out of the 3 Tapo cameras I have, this is the only one I can't view live video feed from Alexa app or Echo Show (which works most of the time for my C420 and D230). Very frustrating.
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Hi,
You can send me(@Solla-topee) the Tapo C225's MAC address via a private message, and I'll send the new firmware to your camera. You can update the firmware via the Tapo app and check if it helps.
Best Regards
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