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Smart camera Tapo c320ws often getting disconnectes from wifi when power goes and comeback

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Smart camera Tapo c320ws often getting disconnectes from wifi when power goes and comeback

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Smart camera Tapo c320ws often getting disconnectes from wifi when power goes and comeback
Smart camera Tapo c320ws often getting disconnectes from wifi when power goes and comeback
2024-05-17 07:59:32
Tags: #Device Connectivity
Model: Tapo C320WS  
Hardware Version: V1
Firmware Version:

Smart camera Tapo c320ws often getting disconnectes from wifi when power goes and comeback. If i reset it is working fine.

Every time i need to reset the camera when power goes and come.

 

Please check on this issue

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#1
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4 Reply
Re:Smart camera Tapo c320ws often getting disconnectes from wifi when power goes and comeback
2024-05-20 10:00:15

  @DineshVoodi 

Hi
Typically, the smart device will reconnect to the same Wi-Fi network after a power failure. If it doesn't, try the following steps to resolve the issue:
    1. Restart the router, then reboot the smart device once the router's Wi-Fi is operational.
    2. Disable the Smart Connect function on the router.
    3. Set Different Wi-Fi names for 2.4GHz and 5GHz Bands.
Then you can check if the smart device will reconnect to the router's Wi-Fi automatically.
Best Regards
 

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#2
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Re:Smart camera Tapo c320ws often getting disconnectes from wifi when power goes and comeback
2024-05-20 14:42:00

  @DineshVoodi I have had the exact same, had to setup a weekly power restart to assist.

 

Ended up going back to the Kasa range of cameras until the Tapo range is improved 

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#3
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Re:Smart camera Tapo c320ws often getting disconnectes from wifi when power goes and comeback
2024-05-22 02:48:16

Hi Tplink team

 

Tapo c320ws is continuously blinking red even after reset or restart. Unable to connect back to wifi. Please assist 

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#4
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Re:Smart camera Tapo c320ws often getting disconnectes from wifi when power goes and comeback
2024-05-22 09:50:06

  @DineshVoodi 

Hi,
Please ensure your reset operation is correct: hold the reset button for 10 seconds to factory reset the camera, and then check if the LED on the camera will change.
If the LED doesn't change, you can contact the retailer or local support to check if your camera is under warranty.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#5
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Replies: 4

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Device Connectivity
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