Tapo C420/C400 shows offline and the battery level shows 0 on the Tapo app after configuration

Tapo C420/C400 shows offline and the battery level shows 0 on the Tapo app after configuration

17 Reply
Re:Tapo C420/C400 shows offline and the battery level shows 0 on the Tapo app after configuration
2024-02-26 12:19:10

  @nic_nett 

Hi,
Refer to Step 3 on the instructions here. Please check the battery capacity on the battery of the working Tapo C400 and problematic Tapo C400, and send me pictures of the battery capacity for a check.
Best Regards

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#12
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Re:Tapo C420/C400 shows offline and the battery level shows 0 on the Tapo app after configuration
2024-02-26 12:52:28 - last edited 2024-02-26 12:53:42

  @Solla-topee All cameras are C400 with Tapo A100 6700mAH batteries included as well as the spare battery I purchased.

 

I now have an RMA request / support case open - TKID240247573

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#13
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Re:Tapo C420/C400 shows offline and the battery level shows 0 on the Tapo app after configuration
2024-02-27 10:26:16

  @nic_nett 

Hi, 

Your ticket is followed by our senior engineers now, please wait patiently for the reply and they will help to solve the case or provide the instructions to get a replacement if your camera is under warranty.

Best Regards

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#14
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Re:Tapo C420/C400 shows offline and the battery level shows 0 on the Tapo app after configuration
2024-05-10 08:58:04

  @Solla-topee 

 

I have 2 of the Tapco C240 and have recently had to charge the battery in one of them.

On the App it is showing as zero power but sending motion notifications.

I have removed the camera, reset it and set up from scratch again to no avail.

Cheers

Kylie

 

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#15
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Re:Tapo C420/C400 shows offline and the battery level shows 0 on the Tapo app after configuration
2024-05-10 11:28:28

  @ChavaLabs 

Hi,
Please help confirm the following information for the reported case.
1. On the Tapo app>Home page, please send me a picture of your Tapo C420.
2. Please take a picture of the battery(such as the picture displayed in Point 3) inserted into the problematic C420 and send it to me.
Best Regards
 

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#16
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Re:Tapo C420/C400 shows offline and the battery level shows 0 on the Tapo app after configuration
2024-09-20 07:21:07

La camera

 

Le probleme 
 

The batterie is  100% but it says batterie empty. What can I do?

@Solla-topee 

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#17
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Re:Tapo C420/C400 shows offline and the battery level shows 0 on the Tapo app after configuration
2024-09-20 08:57:43

  @Steph182 

Hi,
How many battery-powered cameras do you have? You can try to switch the battery of the problematic C420 with the other working C420, and then check if the same battery or the same camera has the issue. And please send us the pictures of the two batteries that show the battery's model and capacity.
Best Regards

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#18
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