since the recent update my camera no longer records all movements that it is set to
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i have tried re booting but this doesnt change anthing , the system worked fine before the app udated
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Hi,
1. Please send me the MAC address of your camera via a private message. You can find its MAC address on the Tapo app>camera's Device Settings>Device Info page.
2. Have you inserted an SD card into the camera or subscribed to the Tapo Care service to store video recordings?
3. Please send me the pictures of the camera's Device Settings>Detection and Notifications page. When a motion is in front of the camera, can you receive a notification on the Tapo app>Home page>Bell icon?
4. If you have inserted an SD card into the camera, please send me the pictures of the camera's Device Settings>Storage & Recording page and Recording Schedule page.
Best Regards
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Hi,
You can refer to the link below to troubleshoot if the Motion Detection feature is not working properly.
What to do if the Detection feature is not working on the TP-Link Camera?
Please help confirm the following information for further analysis.
1. Please send me the MAC address of your camera via a private message. You can find its MAC address on the Tapo app>camera's Device Settings>Device Info page.
2. Please send me the pictures of the camera's Device Settings>Detection, Motion Detection, and Notifications page.
3. Can you receive a notification on the Tapo app>Home page>Bell icon when a motion is in front of the camera?
4. Can you share a video showing that a motion is in front of the camera, but the camera does not detect it?
Best Regards
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