Solution Alexa Announcement and Alexa Routine Are Unavailable on the Alexa App for the Tapo Cameras
Update on Mar 1, 2024
This Article Applies to:
All Tapo cameras linked to Alexa
Issue Phenomenon:
It has come to our attention that some of you may encounter an issue that the Person Detection Announcement may be missing after linking the Tapo camera to Alexa, and for some cameras, you may also find it is unavailable to be configured as Alexa Routine Trigger.
Solution:
After a thorough investigation, we've determined that the issue is due to Alexa only releasing the Person Detection Announcement feature in the US due to regulations in different regions. The Person Detection Announcement feature will disappear on the Alexa app if your Alexa account is not a US account.
Currently, some Tapo cameras support the Person Detection Announcement feature only. Therefore, the error message "This device is not currently supported." appears when setting up the camera as an Alexa Routine Trigger. We are continuously improving our products to add more types of detection announcements (such as motion detection announcements) to all the cameras, it's recommended to keep an eye on the camera's firmware update notes to see if a new type of detection announcement is added to the new firmware.