Dear, @Solla-topee 

I tried installing the TAPO App on another phone but the same issue is persisting. Also I made sure that the App has been updated with the latest version available in Play Store.

Please find below details.

1. Version of TAPO App: 2.17.112

2. Phone's Model Number: SM-A336E/DS (SAMSUNG GALAXY A33)

3. Android Version: 13

3. ONE UI Version: 5.1

4.Picture of playback has been attached. I can't see playback recordings with different colors. I can see the entire timeline with single colour only since the issue is persisting.

Regards,

Kenal.  

  @Solla-topee having the exact same issue now, did you ever get this sorted? no orange or green lines are appearing on my consistant recording either!!

  @kenalkp 

My TAPO C320WS is not showing "Detected Events" list while viewing playback from the Android App. ==> I having the exact same issue now.

Model: Tapo C320WS  
Hardware Version: V1
Firmware Version: 1.3.7
App Tapo Version:3.0.547

Please help to resolve this problem.

  @Solla-topee 

Hi, I am having the same issue with 2 out of 4 cameras. One of the cameras stopped working months ago. The second camera started experiencing this issue as of 11/03. From 11/03 and before, the playback page still shows all of the clips of AI detection events (with orange and green lines). However, from 11/04 until present day the detection events are missing. Please assist.

Phone Model: iPhone 11 Pro (issue is present across 4 different phones owned by users with access to cameras)

Camera Model: Tapo C320WS  
Hardware Version: V1
Firmware Version: 1.3.7 Build 230713 Rel. 28081n(5553) (same for all 4 cameras)
App Tapo Version:3.0.510

  @Solla-topee I've attached an image of the playback page from my phone. There are no orange and green lines anywhere, whether on the timeline itself or below where the clips are supposed to be. Both cameras in question are experiencing the same issue.

I have restarted the devices, re-paired them to the app/wifi, verified the function of the high endurance microSD cards, and confirmed that settings across all 4 cameras (2 of which are working fine) are identical.

Also, I just ordered 4 new cameras from Amazon to expand coverage. I noticed that I received two different versions, including (2) Ver2.2 and (2) Ver2.26. Ver2.26 shows support for 512GB local SD storage on the packaging whereas Ver2.2 shows support for 256GB local SD storage. Which camera is the newest revision? I assume Ver2.26 because it states support for larger local storage, but I'm hoping you can confirm. I plan to keep the 2 newer ones and 2 return the older ones.