connection issues
When ever I try to connect one of my lights it does all the right steps I need to it makes me connect to the TP-link light strip network then makes me connect to the network I want to use after it does that it starts to try to connect after 30 seconds the light goes white instead of flashing orange and green and when I look at the connection it says that it has no internet connection even though the connection to the internet is strong then after a few more minutes it says it wasn't able to connect, but then it still shows up in my devices, but I am not able to put in a group, but I am still able to use it as regular I am able to turn it on and off change the colors or pattern, but after I reload the app it says it is offline and i am not able to use it, and it doesn't show up under my room name I really need help because I don't just want it to be sitting there and me not be able to use it
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@Solla-topee hi I have a question this is something that it said in the email "You will be required to ship the complete product back to TP-Link as part of the RMA process"
I don't have the box for the product in question, so is that a problem in any way, what can I do?
Thanks,
Astrojedi22
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Updated
Hi @astrojedi22
The box shouldn't be a problem, RMA can vary based on local RMA policy.
I suggest letting us discuss the RMA details via support email.
For any RMA concern, please reply to support email TKID221222326 and the support can help further, appreciated for your understanding!
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@Solla-topee thank you for the response
thankfully, the box isn't a problem I was worried about that
thanks,
AstroJedi22
(p.s. you were the only person I could ask)
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@astrojedi22 Hello
The product has finished the registration process, I was wondering what I should do next for the RMA process
Thanks, AstroJedi22
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For RMA details please check support email TKID221222326 and reply to support email directly if you need more help with RMA
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