Tapo Camera black screen playback but with audio
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I tried to review our CCTV's playback but I see that it only shows black screen. Today's playback shows as normal but when I try to go back a few days back, I only see black screen but it has thumbnails and motion detections. And I tried to record since it only shows black screen, it recorded good. I only see black when I record but when I go to memories, it works just fine as I can see the recorded media clearly..
My memory is 128 GB and I don't think its full (on-loop recording). I hope anyone could help me.I just noticed this last nigh, we've been using this for more than 3 months now.
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@Ronhor
Update as of this reply: it got fixed by an update in Google Play Store just now. Thank you for fast actions, Tech Team. I appreciate it a lot.
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Hello everyone,
Thank you for sharing the feedback with Tapo Camera playback black screen. Glad to know the Tapo APP update has fixed this.
Here is a summary that may help some users who met the same concern.
Phenomenon: Tapo Camera black screen playback but with audio since updated to Android Tapo app 2.8.12
Fix/ Solution: Fixed on Tapo APP Android 2.8.13 released on June 2,2022
Please confirm your app is up-to-date.
Thank you.
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I'm having the same issue. I can see recorded motion detection taken today... But if I go back in time.... Yesterday, the day before etc. i get a black screen on my phone. The app seems to play the recordings but the screen is black. Last app update was made "1 day ago".. maybe there is something wrong there...
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@Ronhor same issue for me.
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@Ronhor
Update as of this reply: it got fixed by an update in Google Play Store just now. Thank you for fast actions, Tech Team. I appreciate it a lot.
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- Report Inappropriate Content
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Hello everyone,
Thank you for sharing the feedback with Tapo Camera playback black screen. Glad to know the Tapo APP update has fixed this.
Here is a summary that may help some users who met the same concern.
Phenomenon: Tapo Camera black screen playback but with audio since updated to Android Tapo app 2.8.12
Fix/ Solution: Fixed on Tapo APP Android 2.8.13 released on June 2,2022
Please confirm your app is up-to-date.
Thank you.
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- Report Inappropriate Content
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