HS110 not turning off

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HS110 not turning off

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ARuz

2021-12-24 01:03:20

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Registered: 2021-12-24

HS110 not turning off

2021-12-24 01:03:20

Model: HS110

Hardware Version: V2

Firmware Version: 1.5.10

This Smart socket has been used daily for a long time but recently, I think today, stopped turning off automatically.

On the app, turning off and on are acknowledged but the louder click is only heard when turning on. Pressing it's button also doesn't turn off connected equipment.

i have this equipment connected to it: 1) an air purifier (75W) & 2) Apple charger (20W). Sometimes also a subwoofer (19W), but that's infrequently active.

What can be done? What's the warranty?

1 Reply

Solla-topee

2021-12-30 12:10:44

Posts: 13295

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Registered: 2020-05-19

Re:HS110 not turning off

2021-12-30 12:10:44

Hello @ARuz

Sorry for the late reply, it should be a defective unit if manually turn press switch does not cut the power for device.

You could contact local support or retailer with SN and receipt to check device warranty

Please refer to local RMA policy here for warranty period:

https://www.tp-link.com/support/replacement-warranty/

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HS110 not turning off

HS110 not turning off

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