Home

Forums

Stories

Knowledge Base

Smart Home Community > Kasa Smart Plugs > HS110 not turning off

< Kasa Smart Plugs

HS110 not turning off

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

HS110 not turning off

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Andrew_B

2019-09-07 04:52:53 - last edited 2019-09-07 05:51:11

Posts: 2

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2019-09-07

HS110 not turning off

2019-09-07 04:52:53 - last edited 2019-09-07 05:51:11

Model: HS110

Hardware Version: V1

Firmware Version: 1.2.5

I ordered a new HS110 from an online seller on Lazada Philippines but I'm having problems making it work.

HS110 won't turn off via Kasa app or physical power button.

I tried multiple factory resets, changing sockets, plugging in a different device. But still the same.

I read here in the forum that I'm supposed to hear a "click", however, I don't hear one when using the app or physical power button.

Although, when I do a factory reset, or when I plug the HS110 into a socket, I hear one loud click. Probably only when the device first boots up.The attached device turns ON after that click, but cannot be turned Off anymore after.

Video:

Via Kasa app:

https://www.youtube.com/watch?v=BSOOyj5WPBA

Via manual unplugging, and physically pressing the power button:

https://www.youtube.com/watch?v=zIaIMZ5NYNc

Doing a factory reset:

https://www.youtube.com/watch?v=qfivJnDbZiI

Devices I tested:

16" 50w stand fan
Samsung Charger (for S8)

Desktop CPU

3 Reply

Kevin_Z

2019-09-10 08:39:16

Posts: 21581

Helpful: 5037

Solutions: 2543

Stories: 21

Registered: 2018-12-24

Re:HS110 not turning off

2019-09-10 08:39:16

@Andrew_B

Thanks for your clarification.

Cause you have tried different sockets, appliances and reset it but still failed, there may have something wrong with the HS110.

What is the model number of the appliance plugged into it? And what is the power consumption?

When and where did you buy it?

What is the current serial number?

Good day.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

Andrew_B

LV1

2019-09-15 05:58:53

Posts: 2

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2019-09-07

Re:HS110 not turning off

2019-09-15 05:58:53

@Kevin_Z

Hi, first thing I tried was a 50w stand fan. I'll send you a pic of the serial number and hope that it could help you identify the batch of defective products.

Anyway, I already returned the item to the seller last week and ordered 3 cheap unbranded smart plugs instead.

Kevin_Z

2019-09-18 07:17:52

Posts: 21581

Helpful: 5037

Solutions: 2543

Stories: 21

Registered: 2018-12-24

Re:HS110 not turning off

2019-09-18 07:17:52

@Andrew_B

Thanks for your reply.

Seems that this device is faulty; anyway, cause you have returned it and got another 3 smart cheaper plugs instead, you can use them now.

If need more help in the future, do not hesitate to contact us.

Good day.

HS110 not turning off

HS110 not turning off

Information

Voters 0

Tags