Pairing Failed - Unable to connect Smart Bulb

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Pairing Failed - Unable to connect Smart Bulb

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Jpdcruz1992

2021-11-14 18:03:27

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Registered: 2021-11-14

Pairing Failed - Unable to connect Smart Bulb

2021-11-14 18:03:27

Model: Tapo L530E

Hardware Version: V1

Firmware Version:

Hello,

I have been trying for months now to connect my newly bought Smart Bulb Tapo L530E to my phone. I have followed all the process I could find, to no avail. I have a WLAN of 2.4GHz connection, the lamp is literally beside the router and the app installed on my phone is up to date. Can someone please help. I also have 2 WLANs connection at home as I have a wifi extender installed. Tried to connect through the extender to no avail. Please help!

1 Reply

Solla-topee

2021-11-15 12:17:19

Posts: 13254

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Registered: 2020-05-19

Re:Pairing Failed - Unable to connect Smart Bulb

2021-11-15 12:17:19

Hello @Jpdcruz1992

It is recommended to connect smart bulb directly to Wi-Fi router first, not through extender, this helps to exclude the issue.

If pairing failed or set up failed at step, you could also try some suggestions mentioned in thread

https://community.tp-link.com/en/smart-home/forum/topic/274340

We have a guide that might do some help, please give it a try:

What should I do if I fail to configure the Tapo smart bulb?

Can you help confirm some case details here if the concern persists, thank you.

Model of router

Does smart device connect to router directly or through extender?

Model of phone and its Android or IOS version:
A photo of router's wireless settings if possible
A photo of error message on Tapo APP

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Pairing Failed - Unable to connect Smart Bulb

Pairing Failed - Unable to connect Smart Bulb

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