Wifi password not recognised
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I have two T100 smart plugs. They worked fine for three weeks then they both stopped responding on the same day and now I cannot connect them back up to my wifi. The app tries to connect to my wifi but it keeps saying the password is incorrect. The wifi and password is working fine on w everything else, I haven't changed anything on my router. I have reset them, turned my bluetooth on and off, uninstalled the app and reinstalled. Moved them closer to the router...Not sure what else to do. Can anyone help please?
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@Skagirl Hi,
If app got a warning of incorrect password, please help verify Wi-Fi password by forget Wi-Fi and reconnect to it on your cell phone:
Go to Settings-> Wi-Fi on your phone, Tap (or Long press the router's Wi-Fi name ->Forget / Delete the network
Please reconnect to your router wifi, and it will ask for a password, will it accept your router password?
Make sure there is no special symbol, no space in your Wi-Fi password. Pay attention to upper case and lower case letters for first digit.
If it accepts your Wi-Fi password but still plug could not be set up successfully on app , please change a different 2.4Ghz WiFi channel on router to Channel 1, 6, or 11.
and let us know the Model number of router, thanks.
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@Solla-topee done all that.
Have set up a TP link power strip after I posted this just fine. My password is not incorrect. My router is on Channel 1 it's a virgin superhub. All other wifi smart plugs and lights are fine just b oth Tapo plugs still not connecting even though they did previously
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Please make sure there is not any special symbol or space in your Wi-Fi password.
You could create a Guest WiFi (2.4Ghz) and set an easy password like 12345678, and see if Tapo plug could connect to that Guest WiFi.
If still not luck, may I know what is the exact Model of your BT hub? Please send us a photo of the Error message on Tapo app, thank you.
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@Skagirl Hello,
Sorry that I mistook the model before,thank you for your reply and the photo.We'd like to follow up your case vial email and escalate your case, please check your inbox, thanks.
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