Playback stopped, not working properly
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I'm trying to use detection record after getting notification but it's saying:No record available. I have this camera second week. while formatting camera is saying: There's a problem with sd card. Card is completely new. I just bought one when I was getting this product
@Dathi Good day, we will try our best to help~
After insert a SD card, camera will give " problem with SD card" voice warning, its normal, just click on " Format “ button on Tapo APP and format the SD card (photo attched). If after you click on " Format " button, camera still report an Error by voice warning or give an Error on app, please share us a photo of the Error on app, thank you!
Please ensure your camera firmware and app version are up-to-date first.
Insert SD card into a computer with an SD card reader. Check if the SD card can be recognized by the computer. If the SD card could be recognized by the computer:
1. Format the SD card on the computer into format "FAT32" and put it back to Camera and format again.
2. Test and verify the card with third-party software such as H2testW with the instruction here and share us the screenshot of the result.
( fake capacity expanded card will trigger an Error).
https://www.tp-link.com/support/faq/2592/
3. Try a different SD in the camera if you got one.
We'd like to follow up your case via email if same Error occurs, please check your inbox later ,thank you.
@Dathi Good day, we will try our best to help~
After insert a SD card, camera will give " problem with SD card" voice warning, its normal, just click on " Format “ button on Tapo APP and format the SD card (photo attched). If after you click on " Format " button, camera still report an Error by voice warning or give an Error on app, please share us a photo of the Error on app, thank you!
Please ensure your camera firmware and app version are up-to-date first.
Insert SD card into a computer with an SD card reader. Check if the SD card can be recognized by the computer. If the SD card could be recognized by the computer:
1. Format the SD card on the computer into format "FAT32" and put it back to Camera and format again.
2. Test and verify the card with third-party software such as H2testW with the instruction here and share us the screenshot of the result.
( fake capacity expanded card will trigger an Error).
https://www.tp-link.com/support/faq/2592/
3. Try a different SD in the camera if you got one.
We'd like to follow up your case via email if same Error occurs, please check your inbox later ,thank you.