Kasa KP400 Outdoor Plug Overheat
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Kasa KP400 Outdoor Plug Overheat
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I've had my KP400 device for about 3 weeks, and it's worked great, until the last few days. It's installed outside, 3 feet above ground level, pointed down, as the directions indicate to do. Only thing it's powering is less than 300W of Christmas string lights. It's displaying an "overheat" condition on the device and shuts down. I've since brought it inside to try to trouble shoot. Factory reset multiple times, and it appears that it's dead. It goes to overheat immediatly, with no devices plugged in.
Anything I can to do fix the device, or is it dead?
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@Fatdad1234 Thank you for your feedback on smart plug,we would like to do some investigation on the issue you mentioned and follow up your case via email with forum ID <240916>. Please check your email inbox, thank you.
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@kscessnadriver I got the same issue. After spending two hours on chat with support, they tell me a rep will follow up. What a waste of time! Makes me question my investment in the Kasa infrastructure.
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I am also having the same issue. The plug worked fine for several months and now says it's overheating, even with nothing plugged in and even after a factory reset.
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@Solla-topee I am having this same.issie with the same unit KP400
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Hello @Mzuravel
If Kasa Plug says Overheat or OPT (over temperature Protection) warning , you could try some suggestions mentioned in this FAQ:
What can I do if the Over Temperature Protection on my smart plug is triggered?
I created a support email for your case with ID 240916 to look into your case further, please check your inbox.Thank you.
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