TP-Link Community > Kasa Smart Plugs > Smart sockets device unreachable
< Kasa Smart Plugs

Smart sockets device unreachable

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Smart sockets device unreachable

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Smart sockets device unreachable
Smart sockets device unreachable
2019-12-19 10:52:32 - last edited 2019-12-20 00:36:44

So I bought 2 of these. Got them connected  and they work ok for a few days. Come offshore with work and the devices are now unreachable. 

Got a friend to check and they are both sockets sitting with green light on showing connected 

So all in all a waste of 40 quid as the soon as I leave the area they are unusable.  I am sure the issue is in the app some where.

If they need a hard reset it's pretty difficult to do when I am away and defeats the purpose of paying for this tech. Should have went with an old fashioned timer. Cause these are poor. 

  0      
 
  0      
 
#1
Options
3 Reply
Re:Smart sockets device unreachable
2019-12-20 12:11:52

@Rod1 

 

Hello, sorry for the trouble caused; we can do some troubleshooting first to narrow down this issue and try to fix it. 

 

1. What is the model number of your TP-Link device? And what are their hardware and firmware version? You can find on the device settings page via Kasa app. 

 

2. When they became unreachable on the app, what is the led status of them?

 

3. Try to move them closer to the main router, and what about other wireless devices? Do they lose wifi connection? 

 

4. At that time, please verify whether you can access them locally if possible. 

 

Thanks in advance, and have a nice day. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#2
Options
Re:Smart sockets device unreachable
2019-12-20 12:41:02

@Kevin_Z 

 

Hi Kevin.

Thanks for the reply.

 

Ok so they have now started working . Which I find bizarre as I have not done anything to them or changed anything on the app. Although they are sometimes dropping out but this is occasional. 

To check it is not my wifi I connect to my Hive which works each and every time.

When they were not connecting I got a friend to check the lights and both sockets were showing green so they seem to be connected.  

It would seem to me that the issue is with the remote / App side and not at the home. 

I will continue to monitor and if the problems persist I will make contact.

If you have any suggestions to why they drop out it would be appreciated. 

Regards. 

 

Rod

  0  
  0  
#3
Options
Re:Smart sockets device unreachable
2019-12-20 12:43:40

@Kevin_Z 

The devices are Hs100.

Firmware 1.0.0

Hardware 4.1

 

Thanks

  0  
  0  
#4
Options

Information

Helpful: 0

Views: 1086

Replies: 3

Related Articles
 Device Unreachable
1914 0
 Constant Device Unreachable
1544 0
 HS110 smart sockets bricked
372 0
New WiFi Hub - unreachable smart plugs
953 1
 kl120 bulb device unreachable
2304 0
Smart device can only be control locally
20085 51
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.