Home

Forums

Stories

Knowledge Base

TP-Link Community > Tapo Smart Camera > Kc110 not streaming

< Tapo Smart Camera

Kc110 not streaming

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Kc110 not streaming

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Kc110 not streaming

Frizzaldo

2019-07-16 09:31:59

Posts: 7

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2019-07-15

Kc110 not streaming

2019-07-16 09:31:59

Hi all, I installed camera and updated firmware last night and it was working perfectly. This morning video won't stream, all I get is a spinning timer icon on a black screen.

Wifi has full connection to cam and other NC450 cams are working fine.

I've set it to low quality video but that didn't work either.

Any solutions I can try?

Thanks

4 Reply

Frizzaldo

LV1

2019-07-17 08:42:46

Posts: 7

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2019-07-15

Re:Kc110 not streaming

2019-07-17 08:42:46

Frizzaldo wrote

Hi all, I installed camera and updated firmware last night and it was working perfectly. This morning video won't stream, all I get is a spinning timer icon on a black screen.

Wifi has full connection to cam and other NC450 cams are working fine.

I've set it to low quality video but that didn't work either.

Any solutions I can try?

Thanks

Frizzaldo

LV1

2019-07-17 08:43:44

Posts: 7

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2019-07-15

Re:Re:Kc110 not streaming

2019-07-17 08:43:44

I removed the cameras from the app then added them again, they worked last night but are not streaming again this morning, any ideas? Thanks

Kevin_Z

2019-07-17 11:15:39 - last edited 2019-07-17 11:25:45

Posts: 21573

Helpful: 5033

Solutions: 2542

Stories: 21

Registered: 2018-12-24

Re:Re:Re:Kc110 not streaming

2019-07-17 11:15:39 - last edited 2019-07-17 11:25:45

@Frizzaldo

What is the current hardware and firmware version of the KC110?

What is the light status of the KC110 when the streaming does not work?

What about the liveview, can you see it normally? Please show us a screenshot of the black screen page.

What is the model number and OS version of your cellphone as well?

Have you ever tried to reboot the camera and change another smart phone to give it a go.

Besides, you can move the camera closer to the main router to do a test.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

Frizzaldo

LV1

2019-07-17 11:38:12

Posts: 7

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2019-07-15

Re:Re:Re:Re:Kc110 not streaming

2019-07-17 11:38:12

Hi Kevin,

I'm at work so don't know the hardware version but they were purchased from amazon last week.

The firmware was updated automatically upon setup so assume it is the most recent version.

I am using a samsung S9, my wife is using an iPhone neither of us can access them.

Live view worked last night when i re added the cameras in the app but not today when I tried to access them from work.

I have tried rebooting but that didn't resolve the problem.

One of the cameras is in the same room as router so that shouldn't be the problem. Both of our NC450 cameras are working perfectly.

They are currently unreachable, yesterday they would show a black screen with a timer.

I have a HS100 smart plug on the app also which is reachable.

Thanks

Kc110 not streaming

Kc110 not streaming

Information

Voters 0

Tags