Tapo C425 V1.20 now supports connection with the H200 hub in the latest firmware 1.2.22 Build 240920 Rel.51885n.

@carlosjgp What router do you use? Any network extension devices? You can try to restart both router and the smart hub.

@Spider1996 To assist with this case, a specialist will help to follow it up through email. Please check your inbox for confirmation later.

@Maveryx @boydfields What's the model, iOS version of your iPhone? What's the Tapo app version? Please confirm whether you're using a beta version (downloaded from Testflight) or the production...

@Pimpyx Check whether the smart plug's cloud connection is normal, if it can be remotely controlled (e.g. control smart plug when the phone use cellular data.) If the device is offline in the cloud,...

@Trobalabau Through research and discussion with relevant personnel, I learned that the Matter standard currently defines only two operating modes for thermostat devices: heating and off. Hence...