@gnz Hi, Thanks for the feedback. The update of supported models under Smart Home on the Deco APP also needs the firmware update. The Deco APP has already added the relevant models but sometimes, the...

@HypnowarriorNZ Hi, Thank you very much for the pictures. Did you subscribe to the HomeShield service on the beta APP? If yes, I think it might be this: ***On the Beta APP, if you can't subscribe to...

@Splee Hi, Thank you very much for the feedback. Since HB810 is a customized model for local internet service providers, its firmware will not be uploaded to the official website so there isn't a...

@agilis Hi, Thank you very much for the feedback. I just updated the beta firmware for Deco X50-POE_V1. Could you please help me test whether the beta firmware helps with the current issue? Wait for...

@TheBaron Hi, the main Deco needs to be cabled into the ISP router. Under AP mode, any Ethernet-connected Deco units have the chance to be the "Main Deco". During the first setup, the Deco APP...

@kld39 Hi, Nice to see you again, and Thank you for your time and patience. I have consulted the senior engineers and they are confident that there isn't any security concern about the PLC...