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No Notifications in VIGI App with use of NVR1004H

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No Notifications in VIGI App with use of NVR1004H

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No Notifications in VIGI App with use of NVR1004H
No Notifications in VIGI App with use of NVR1004H
2024-01-03 14:43:06 - last edited 2024-09-19 07:24:30
Model: VIGI NVR1004H-4P   VIGI C540  
Hardware Version: V1
Firmware Version: 1.0.3 Build 231224

Hi all, 

 

I'm using the NVR1004H-4P with currently 1 Vigi C540 , buth i don't get any alerts in the Vigi App. 
Is there something else I need to configure? 

 

I have now only added the NVR to the app, to be sure that the notifications should be coming from the NVR. 

 

If I add the camera to the app, I get the notifications from the camera, but because the is no memory card in the camera I cannot have any playback at that time. 

 

When looking in the NVR, I see the motion recording but i didn't get any notifications of it. 

All notifications are enabled in the app, (the Do not distrub is turned off) 

 

any help will be appreciated!

 

 

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#1
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5 Reply
Re:No Notifications in VIGI App with use of NVR1004H
2024-01-04 03:38:57 - last edited 2024-09-19 07:24:07

Hi @FrancoisvL 

Thanks for posting in our business forum.

Screenshots of the config from the app, and edit VIGI NVR setting for notification and camera you had trouble with.

Also, the screenshots from the NVR notification settings.

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#2
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Re:No Notifications in VIGI App with use of NVR1004H
2024-01-04 15:00:14 - last edited 2024-09-19 07:24:07

  @Clive_A 

The screenshots from the notifications settings

 


 

 

Some screenshots of the IOS Vigi App

 

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#3
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Re:No Notifications in VIGI App with use of NVR1004H
2024-01-05 05:42:40 - last edited 2024-09-19 07:24:07

Hi @FrancoisvL 

Thanks for posting in our business forum.

Do you have a triggered recording event on the NVR and do you cross-refer the time and the time when you are supposed to receive the notification after 1 minute or so on the app but did not receive a notification?

 

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#4
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Re:No Notifications in VIGI App with use of NVR1004H
2024-01-05 17:04:50 - last edited 2024-09-19 07:24:07

  @Clive_A 

 

Hi Clive

 

I see event triggerd recordings in the playback section onn the ViGI app. 

 

 

But the notifications in the app on my phone is completly empty. No notifications of any type or channel. 

 

-------

If I add the camera to my account, from the Windows applicaton. 


 

then I get notifications in the Vigi app on my phone. 



 

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#5
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Re:No Notifications in VIGI App with use of NVR1004H
2024-02-06 14:16:35 - last edited 2024-09-19 07:24:07

Anyone, with some more tips? 

 

I still don't get any notifications from the NVR. 

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#6
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