Vigi android app does not show a thumbnail for a notification

Vigi android app does not show a thumbnail for a notification

Vigi android app does not show a thumbnail for a notification
Vigi android app does not show a thumbnail for a notification
Thursday - last edited Thursday
Model: VIGI C440  
Hardware Version: V2
Firmware Version: 2.0.1 Build 240620 Rel.46060n

The notifications and the recorded videos on the Vigi android app used to show a thumbnail/snapshot of the video that was recorded as shown on the app page on the website, but now the thumbnail is not there. Please check the photos attached. The app and the firmware are all updated.

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Re:Vigi android app does not show a thumbnail for a notification
Friday - last edited Friday

Hi @ledebe 

Thanks for posting in our business forum.

What kind of storage do you use?

Micro SD-card? What's your setup like?

 

With a micro-SD card, it should work.

If you are using VMS, and you log in your camera, you gotta check your version. Is it personal or enterprise?

Enterprise does not require a micro-SD. But you are required to use: Admin>System Settings > enable Attach  Alarm Image.

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Re:Vigi android app does not show a thumbnail for a notification
Friday

  @Clive_A 

I am using a SD-card. The camera is a standalone camera without any NVR or VMS. It is connected via PoE to my router. This has been my setup from ~8 months and it used to show the snapshot but that stopped at some point.

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