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Tapo App - TP Link ID account "blocked" temporarily

Kombi

2 weeks ago - last edited a week ago

Posts: 1

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Registered: 2024-11-04

Tapo App - TP Link ID account "blocked" temporarily

2 weeks ago - last edited a week ago

Tags: #Tapo App Related #TP-Link ID Related

Hello all,

having just bought a Tapo Hub, bulb, sensor and remote camera. I tried to install on my smartphone the Tapo App as per the instructions included. .
But since, each time I am trying to log in the Tapo App, I get an error message saying that my account is blocked temporarily due to many unsuccessful attempts. Yet I have no issue with the Tether App.

Could anyone please shed some light? I very unfortunately cannot set up any of the Tapo items unless I can get the app working.

Many thanks

Nicolas

1 Accepted Solution

Wayne-TP

2 weeks ago - last edited a week ago

Posts: 3574

Helpful: 663

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Stories: 12

Registered: 2020-06-23

Re:Tapo App - TP Link ID account "blocked" temporarily-Solution

2 weeks ago - last edited a week ago

@Kombi

What was the initial error before the account was being blocked? Your account will be locked if there are frequent failure operations in a short period of time.

Try to change the TP-Link ID password and log in again. After a successful login, remember that you will also need to do a re-login on the Tether app.

If you're using autofill to log into the app, double-check the saved information to ensure it is all correct. Try to type the credentials manually instead when logging in.

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

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Wayne-TP

2 weeks ago - last edited a week ago

Posts: 3574

Helpful: 663

Solutions: 988

Stories: 12

Registered: 2020-06-23

Re:Tapo App - TP Link ID account "blocked" temporarily-Solution

2 weeks ago - last edited a week ago

@Kombi

What was the initial error before the account was being blocked? Your account will be locked if there are frequent failure operations in a short period of time.

Try to change the TP-Link ID password and log in again. After a successful login, remember that you will also need to do a re-login on the Tether app.

If you're using autofill to log into the app, double-check the saved information to ensure it is all correct. Try to type the credentials manually instead when logging in.

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

Tapo App - TP Link ID account "blocked" temporarily

Tapo App - TP Link ID account "blocked" temporarily

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