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Image quality decreased after recent firmware update

Image quality decreased after recent firmware update

Image quality decreased after recent firmware update
Image quality decreased after recent firmware update
2 weeks ago - last edited 2 weeks ago
Tags: #Firmware
Model: Tapo C225  
Hardware Version: V2
Firmware Version: Tapo C225(US)_V2.6_1.0.11 Build 240826

After the recent firmware update to 1.0.11, the image quality of my C225 has decreased considerably. Especially at night the image is darker and less clear than the image it used to produce before the firmware update. 

 

I attached pictures demonstrating the quality difference from before and after the update.

 

Before

 

After

 

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#1
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1 Accepted Solution
Re:Image quality decreased after recent firmware update-Solution
2 weeks ago - last edited 2 weeks ago

  @ltoth   @Lorenzo_M 

Hi,

On the Tapo app > Camera's Device Settings > Video & Display page, try to disable the HDR feature if it's turned on, and then check if it helps.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
Recommended Solution
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#6
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7 Reply
Re:Image quality decreased after recent firmware update
2 weeks ago

  @Lorenzo_M 

Hi,
1. On the Tapo app > camera's Device Settings > Video & Display >Video Quality page, have you selected the highest resolution option?


2. On the camera's Live View page, you can tap the camera icon to take a picture of this page, and then the picture will be saved to your phone's Gallery usually. Please check the picture detail info on your phone and check if it has the correct resolution.


Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#2
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Re:Image quality decreased after recent firmware update
2 weeks ago

  @Solla-topee 

 

I have set the image quality to 2K QHD (it was 720P). I will test tonight if this worked and will let you know. 

Thanks

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#3
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Re:Image quality decreased after recent firmware update
2 weeks ago

@Solla-topee 

 

I increased the resolution as you said to 2k. I made sure the resolution is correct by checking the screenshot.

Unfortunately the quality of the image hasn't improved. See example attached.

 

Can you please suggest the next steps?

Can I restore the firmware to the previous version?

 

2k version

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#4
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Re:Image quality decreased after recent firmware update
2 weeks ago

  @Solla-topee 

 

I have the very same issue with the 1.0.11 firmware with C225 v2 camera. Image quality in both 2K and 720p mode decreased just like in Lorenzo's images.

 

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#5
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Re:Image quality decreased after recent firmware update-Solution
2 weeks ago - last edited 2 weeks ago

  @ltoth   @Lorenzo_M 

Hi,

On the Tapo app > Camera's Device Settings > Video & Display page, try to disable the HDR feature if it's turned on, and then check if it helps.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
Recommended Solution
  2  
  2  
#6
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Re:Image quality decreased after recent firmware update
2 weeks ago - last edited 2 weeks ago

  @Solla-topee 

 

Disabling HDR was the solution for my issue. The image quality is back to how it was.

Thanks a lot for your quick assistance. Much appreciated.

 

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#7
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Re:Image quality decreased after recent firmware update
2 weeks ago

  @Lorenzo_M  Glad to hear your case is solved!smiley

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#8
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