Hi  @Tecky 

Windows Explorer is based on LAN (local area network). It can only scan the clients in the same LAN.

To access across LAN, you need to input the IP address proactively.

  @Vincent-TP 

I know, but when I enter \\192.168.60.11\ in Explorer, I only get the message that the destination cannot be reached.

Hi  @Tecky 

Sorry for the misunderstanding before.
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID240938549, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!