Firmware Update 1.1.11 to 1.1.15

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Firmware Update 1.1.11 to 1.1.15

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Firmware Update 1.1.11 to 1.1.15
Firmware Update 1.1.11 to 1.1.15
2021-11-23 12:06:03 - last edited 2021-11-23 12:11:45
Model: Tapo C200  
Hardware Version: V1
Firmware Version: 1.1.11

6 cameras are showing a firmware update available 1.1.15. Every attempt to update manually  fails and the cameras go offline. This requires an operator to attend site to power off the cameras. On power up they are still on 1.1.11.  Any cameras that are on auto update just go offline without warning. Would suggest a rollback of the release & some remote roll out testing at your end.

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Re:Firmware Update 1.1.11 to 1.1.15
2021-11-23 12:32:02

@SilentHill  We may of found a workaround just testing on another site. If we put the remote camera in privacy mode before manually  updating it. This would suggest the camera is  not able to stay connected to the cloud servers while updating.

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Re:Firmware Update 1.1.11 to 1.1.15
2021-11-23 12:35:12

@SilentHill 

Confirmed two have updated successfully. Obviously not a solution for any cameras that are set to auto update their firmware. Unless you are covering the travel costs.

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Re:Firmware Update 1.1.11 to 1.1.15
2021-11-25 01:53:24

Hello @SilentHill thank you for your detailed post,  may I know how did you update the firmware successfully at last, do you manually reboot camera after firmware update. Thank you very much.

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