Bulb Is not working properly

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Bulb Is not working properly

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RitiJ

2021-07-27 07:37:27 - last edited 2021-08-26 03:08:28

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Registered: 2021-07-27

Bulb Is not working properly

2021-07-27 07:37:27 - last edited 2021-08-26 03:08:28

Model: Tapo L530E

Hardware Version:

Firmware Version:

Just bought and installed a Tapo L530 color change bulb. I can control the bulb with the app, but when I select "turn off" it just changes the color to yellow and doesn't turn off.The app says it is off and if I select turn on, it returns to the color it was last time it was on, but won't turn fully off.

Any ideas what had gone wrong?

https://koows.com/

Thanks In Advance

Riti

1 Reply

Solla-topee

2021-07-29 08:26:08 - last edited 2021-08-26 03:08:28

Posts: 13254

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Registered: 2020-05-19

Re:Bulb Is not working properly

2021-07-29 08:26:08 - last edited 2021-08-26 03:08:28

@RitiJ Hello,

Thank you for your valuable feedback, please confirm your Tapo app and the firmware of bulb are both up-to-date.

Factory reset bulb and see if bulb performs the same? https://www.tp-link.com/support/faq/2753/

Can I have a short video of the phenomenon ' I select "turn off" it just changes the color to yellow and doesn't turn off' ?

If set a different color like Blue/ Red and see if bulb could be changed to the correct color or also looks Yellow?

Please share the MAC address of bulb to me via private message, thank you.

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Bulb Is not working properly

Bulb Is not working properly

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