Troubleshooting Tapo Camera Shows Wrong Date and Time
This Article Applies to:
All Tapo Cameras, such as Tapo C310/C200/C210/C100 etc.
Issue Description/Phenomenon:
- Camera showing incorrect time on the Live View page or incorrect timestamp;
- Date and Time do not update on the camera;
- Time on multiple cameras is different.
Troubleshooting Suggestions:
- Be sure that camera firmware and Tapo APP version are up-to-date;
- Set the camera on the correct Time Zone (Tapo app > tap the icon at the top right corner on the Live View page > Device Settings> Device Info > Time zone);
- Turn off NVR or third-party software and Reboot the camera (Some ONVIF software may affect the time of the camera);
- Change router’s DNS to 8.8.8.8/8.8.4.4 (router’s DNS server may fail to resolve the NTP server);
- Check if the Modem / Router firewall blocked UDP port 123 (used for NTP service);
*shared by @Tamadite in this thread "a rule blocking NTP traffic for a certain IP range. Adding this device to the NTP IP whitelist solved the problem".
- Sync time on a Windows computer in the same local network, if the computer fails to get the correct time, it's more likely the NTP servers are blocked by a router/firewall.
How to sync the time on Windows 10: Search 'Time' in the Windows search bar to open the 'Date and Time' section > Internet time > Synchronize your clock' sub-section and tap the 'Sync now' button.
Note: Tapo Camera requires internet access to synchronize time from its NTP servers, if the internet is blocked on the camera or the camera only working locally could cause incorrect time.
If the camera still shows an incorrect time, feel free to leave your comment in this thread, Start a New Thread to post your issue, or send a private message(send a message to @Solla-topee, make sure you've registered or logged in with your TP-Link ID in our community first) with the format 'Forum ID 269202+ Tapo Camera Shows Wrong Date and Time' and the following information, then our support will continue to help with your case.
1. Model of the router.
2. network topology: e.g. ISP--- Archer C7 router ))) wireless ((( Tapo C200
3. Do you use any third-party software or NVR to stream the camera? If yes, what's the name or model number of the third-party software or NVR?
More Articles:
What to do if I can't control my Tapo cameras on the Tapo app?
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Thank you
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one more finding for you
In some cases ISP provides incorrect NTP server IP via DHCP (it doesn't block NTP requests, but provides incorrect servers for sync).
for Mikrotik routers - check your NTP Client status - if it's "started" - then just set primaty-ntp (and secondary-ntp). there are a lot of examples of IPs (e.g. - 17.253.52.125 or 185.41.243.30 ... etc). result will be - status of NTP becomes "syncronized".
next steps could be:
1) install NTP server on Mikrotik and enable Multicast and Manycast; then add : chain=dstnat action=redirect protocol=udp in-interface-list=LAN dst-port=123 log=no
or
2) (works with some Tapo cameras) - update your DHCP Server [Networks] with correct NTP Server (from the list above)
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Same Sh** here w/ multiple C320 and C310 Outdoor cameras
Received alerts and it`s always the actual date/time displayed
No possibility to change anything because traveling abroad
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To manually set the time:
- Install the ONVIF Device Manager
- In the Tapo app, go to Advanced Settings, Camera account, choose a username and password.
- In the Tapo app, go to Camera settings, click on the camera image at the top and take note of the IP address.
- In the ONVIF Device Manager, fill in your username and password in the top left fields.
- Manually add a new camera, replacing the IP address with the one your Tapo camera. Also make sure you add :2020 to the IP address (which is the ONVIF port number).
- The ONVIF Device Manager will now connect to your camera and you can use the Time Settings to manually set the time.
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Sam547 wrote
To manually set the time:
- Install the ONVIF Device Manager
- In the Tapo app, go to Advanced Settings, Camera account, choose a username and password.
- In the Tapo app, go to Camera settings, click on the camera image at the top and take note of the IP address.
- In the ONVIF Device Manager, fill in your username and password in the top left fields.
- Manually add a new camera, replacing the IP address with the one your Tapo camera. Also make sure you add :2020 to the IP address (which is the ONVIF port number).
- The ONVIF Device Manager will now connect to your camera and you can use the Time Settings to manually set the time.
@Sam547 Thanks but i switched to Foscam
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@Solla-topee I don't have my C200 connected to a PC, I use the Tapo app on my iPhone.
The options for time zone are hard to understand & only provide a few for Canada.
The US ones I've tried still displayed the wrong time.
Any help for getting it to display MST for Alberta Canada would be immensely appreciated. Thanks in advance
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Hi,
On the Tapo app, please find the camera displayed at the wrong time, click on it and you will see the Live View page of the camera, tap the 
icon at the top right corner to enter the Camera Settings page, and you will see the Time Zone option, click on it and you can select the time zone for your camera manually.
Best Regards
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Be sure that camera firmware and Tapo APP version are up-to-date; Set camera on correct Time Zone (Tapo app > tap the "wheel" icon on the Live View page > Camera Settings > Time zone); Turn off NVR or third-party software and Reboot the camera (Some Onvif software may affect the time of the camera);
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FWIW, I was having time sync issues with my Tapo C325WB.
I ended up talking to an engineer who pushed a custom firmware update to my camera that resolved the problem. He said that the fix will be pushed publicly "soon".
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@Solla-topee 4 kamerea tidak dapat diubah zona waktunya terus klaim garansi toko todak bisa
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