@Solla-topee I called in a few days later, tech support walked me through it successfully. I was missing a step, forgot exactly what it was. Now my Alexa phone ap can not keep the plug switches...

@ckmor2 Yes, I have 4 HS103's that lost connection and will not reconnect. Also did a hard reset. Kept trying, briefly, like 30 seconds, one of them showed up, I was able to go to the settings and...

@BruceGl 4 of my HS103 plugs all became unresponsive also. Unplugged them, no change. Working on deleting them from Alexa and the Kasa ap. In the steps below, once I deleted all the plugs from Kasa...