@Sfsmarthomeguy,

I would continue to work with Solla-Topee (Account Link on Global Forum) if you have already given your MAC. They will be doing the same that we would do. It is likely that you had a conversation on our global forums at https://community.tp-link.com/en - we primarily deal with US products and there is not much we can do on our ends for backend problems.

If you did just subscribe to Tapo Care, you might try another device running the Tapo App, relogging into the Tapo App, or reinstalling the app - with the theory being that the interface just never updated after you subscribed. 

You also always have the option of going through our support systems or through email. This way a ticket in our systems is created for the teams to follow up on.