HS103 auto timer smart feature not consistently working

HS103 auto timer smart feature not consistently working

HS103 auto timer smart feature not consistently working
HS103 auto timer smart feature not consistently working
3 weeks ago
Model: HS103  
Hardware Version: V5
Firmware Version: 1.0.13

Hi! 

 

We have had a HS103 snart plug for over a year now. One of the main reasons we got smart plugs was to control our hot water pump, which we use a smart action to turn it off after it has been on for 15mins. The issue is around 40% of the time, the smart plug does not switch off. We only realize this when we get hot water very quick the next day. Sometimes when we open the app hours later, the app shows the smart plug is still on, and then it feels like it remembers it was supposed to be on timer and switches off. Does anyone have a reason that this occurs, and maybe a solution?

 

Thank you.

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#1
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4 Reply
Re:HS103 auto timer smart feature not consistently working
2 weeks ago

  @jw88 I switched from Wemo smart plugs to Kasa smart plugs several years ago and have never had a problem. I recently got rid of the last three of my Wemo plugs (set up as auto off timers) and replaced them with Kasa HS103 plugs set up as auto off timers. I have experienced the same problem you are having. All three of the plugs have failed to turn off at least once. I have not been using them long enough to how often it is happening but now I will be watching them to see how often it happens. Maybe if tp-link follows these threads someeone will look into it.

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#2
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Re:HS103 auto timer smart feature not consistently working
2 weeks ago

  @jw88 Update on issue. I don't know what percentage of the time my problem is occurring, but it is often enough that it makes the devices useless as auto-off timers. I removed my devices and went back to the Wemo devices. I have emailed tp-link technical support about the issue and will let you know when I have an answer.

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#3
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Re:HS103 auto timer smart feature not consistently working
2 weeks ago

  @colglbo Hey thanks for the update. Hopefully your return to the other smart plug proves helpful. Yes, it is a bummer that I can't trust my smart plugs to do what I bought them for..oh well. 

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#4
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Re:HS103 auto timer smart feature not consistently working
2 weeks ago

  @jw88 

I received a rather lengthy AI generated response to my email that explained how to set up an auto-off timer. The response also included the following information.

Supported models for auto-off timer:
All Tapo Smart Plugs.
Kasa EP40M, KP125M, EP25 V2. (There maybe more models support this feature through firmware update in the future, please pay attention to our website).
For more detailed instructions about Timer and Auto-off timer, please refer to the FAQ: https://www.tp-link.com/support/faq/2815/

Through a follow-up email they confirmed that the model HS103 does not support the auto-off timer. They said they would provide this feedback to their technical department to see if improvements could be made in the future

I have several HS103 plugs that I use on lamps and other devices where I schedule specific on and off times. I migrated from Wemo plugs about 3 years ago and have never had a problem with the Kasa plugs. They are very good products compared to the Wemos.

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#5
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