New HS220 V3 - Can not set it up

New HS220 V3 - Can not set it up

New HS220 V3 - Can not set it up
New HS220 V3 - Can not set it up
a week ago - last edited 3 hours ago
Tags: #Dimmer #Switch
Model: Kasa HS220  
Hardware Version: V3
Firmware Version: ???

I have a brand new HS220(CA) Canada version

Properly wired to the electrical box. Switch manualy controls the lights including dimming

Phone (Pixel 9 Pro XL) is connected to my 2.4G network (I even Forgot my 5G network)

Have  Restarted and Factory Reset several times.

 

Set up process connects to the temporary wi-fi for the switch so all good to this point. Pop-up says Connection Successfull but I don't know if this is the temp switch wi-fi or my 2.4G network.

 

Connecting to Smart Dimmer screen with big green circle going around'.

 

And then if fails with the "Unable to Connect to your Smart Dimmer Wi-Fi" blah blah...Try Again/Exit Setup screen (which the above screen said it alread did connect to the device temp wi-fi so I assume this is poor error messaging and it means it can't connect to my 2.4G network.

 

Help please.

 

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#1
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Re:New HS220 V3 - Can not set it up-Solution
3 hours ago - last edited 3 hours ago

  @El_Lobo so in the end after a call to support the only way to get it connected was as soon as I got the "Connection Successful" message, was to open my wi-fi on my phone and re-connect to the device wi-fi.  Then it allowed me to continue with the setup and complete it.

 

Now if it would only connect to Homey Pro 😒

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#4
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Re:New HS220 V3 - Can not set it up
a week ago

  @El_Lobo 

 

If everything appears good up until the point that you are connecting to your home's Wi-Fi then the concern could be within how that Wi-Fi is configured.  I would suggest reviewing your network's settings including the encryption.  I would recommend WPA2/WPA3 or just WPA2.  I would also suggest a channel setting of 1, 6, or 11.  You may even want to enable a Guest Network on 2.4 GHz only and see if you can connect to that network. 

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#2
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Re:New HS220 V3 - Can not set it up
a week ago - last edited a week ago

The only thing connected to my 2.4 network is other smart home devices (I do have a separate SSID for 2.4 as these devices are too dumb to know how to connect when both 2.4 and 5 are on the same SSID). WPA2/3 has been standard default on routers "forever". Mine is WPA2. I have other wi-fi smart devices that are all connected. And they all need 2.4. Not sure what the channel change will do but I can try it. It is already on 11.

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Re:New HS220 V3 - Can not set it up-Solution
3 hours ago - last edited 3 hours ago

  @El_Lobo so in the end after a call to support the only way to get it connected was as soon as I got the "Connection Successful" message, was to open my wi-fi on my phone and re-connect to the device wi-fi.  Then it allowed me to continue with the setup and complete it.

 

Now if it would only connect to Homey Pro 😒

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#4
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