Aren’t These Supposed to be Good Routers?

Aren’t These Supposed to be Good Routers?

Aren’t These Supposed to be Good Routers?
Aren’t These Supposed to be Good Routers?
2024-08-12 12:12:34 - last edited 2024-08-12 12:15:56
Tags: #BAD Connections and Signal
Model: Deco XE75 Pro  
Hardware Version:
Firmware Version: 1.2.9 Build 20231225 Rel. 57498

I have had the XE70 Pro for around 3 months now and I don't know how much more disappointed I can be with all of the positive reviews that led me to buy this product. We constantly deal with the router just putting itself in what I can only describe as some sort of a "Sleep" mode that causes us to have to give the router time to wake up and then 50% or more of the time we have to completely reconnect devices that we use non stop. We constantly have to reconnect our Smart TV's and I have tried turning mesh off on each device but that has done nothing. Our WiFi signal, connection and  speeds are consistently inconsistent and I am out fixes. Can anyone out there give me any ideas on how this can be resolved or am I going to get stuck buying another $300+ router? I have (3) XE70 Pro nodes in a 2,804 house with all three nodes equally spaced apart. 

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Re:Aren’t These Supposed to be Good Routers?
2024-08-12 18:57:22

Hey @BJJ81,

There are definitely a few things that you can do to try and determine the cause of this behavior.

 

First, it almost sounds similar to the behaviors that can be cause by the ECO Mode or Wi-Fi Scheduling Features, first make sure that these are disabled.

 

Are you able to tell if the behavior is specific to a node, the whole network, or only to particular types of devices? Wired and/or Wireless Devices?

When you see the behavior, are your devices connected to the network? What is the LED of the affected node/s at the time?

 

How do you have your Decos setup in your home? Are they connected to a regular modem, or a combo router/modem(gateway) from your ISP?

If it is a gateway you may need to setup your Decos in AP mode, or change settings on your ISP-gateway to enable Bridge Mode. Also, make sure that only your main Deco is connected to the Modem/Gateway - all your devices and other nodes must be 'downstream' of your main node.

 

How are your Decos connected together? What is the listed strength of the connection between nodes in the Deco App?

Do you have any other network equipment in your home such as a network switch?

 

 

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Re:Aren’t These Supposed to be Good Routers?
2024-08-13 13:25:03

  @Riley_S 

I don't have a modem with the Fiber Optic internet service I have. I have the Deco app (which lacks a ton of options compared to past apps) and there is no Eco mode or anything remotely close. I either have a bad node or two or these just aren't the correct routers for someone wanting excellent coverage and a stead speed. I have confirmed that it is not my ISP so the routers are the only other component. 

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