Hey @seattleguy,

Do you happen to know if the device was previously working as expected?

The remote control feature is normally removed from view when the device is first configured to your TP-Link account. First, ensure that the device's firmware is up-to-date as it does look like there is a newer version according to your firmware download page. If the update cannot be found, I would recommend revisiting your firewall and DNS settings. 

Otherwise, try resetting the device all the way back to factory defaults to see if the remote control feature will automatically be enabled during the setup process when added to your TP-Link ID.