Is the wiring in my house preventing my kasa dimmer from emitting a wifi signal?

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Is the wiring in my house preventing my kasa dimmer from emitting a wifi signal?

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Is the wiring in my house preventing my kasa dimmer from emitting a wifi signal?
Is the wiring in my house preventing my kasa dimmer from emitting a wifi signal?
2023-12-05 18:49:50
Model: Kasa HS220  
Hardware Version: V1
Firmware Version:

I have 4 switches I am installing (into boxes that were former Belkin dimmers!).  The first one, on one floor, went in with no issues.  Number 2, 3, and 4 are located in an older part of the house but has the 'correct' color wiring - but when I hook it up, it says 'internet not available' when I try to  install into the app on my iphone.  

 

I have tried calling Linksys (the folks who make my wifi gear) and we swapped stuff around for a while with no luck.  I also tried wiring the ground (green) coming from my wall and the neutral (white) together, but I still get this error, which means it cannot connect to my Kasa app.

 

Is this because the white wire is NOT a neutral?  Or is there something obvious I am issing?

 

 

Thanks in advance...

 

 

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Re:Is the wiring in my house preventing my kasa dimmer from emitting a wifi signal?
2023-12-05 21:32:44

  @rolf2,

The two should be completely separate from each other. I would recommend going back to an officially supported wiring configuration so that variables are removed, such as your neutral.

 

At what point are you presented with Internet not Available? 

When your phone connects to the setup network of the switch, you will be given this warning since the switch's wi-fi cannot provide a connection to the internet. During setup, your phone will switch between your home Wi-Fi and your plug Wi-Fi to communicate the settings needed for the switch to connect directly to the Wi-Fi.

 

Also, make sure prior to setup that your phone is connected to the network that you intend to add the switch to.

 

Lastly, after a set period of time (15min), your switch will stop broadcasting its setup Wi-Fi - you will need to either reboot or reset the switch to make the setup Wi-Fi reappear.

 

You can learn more in the User Guide for your device: HS220 Downloads

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#2
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Re:Is the wiring in my house preventing my kasa dimmer from emitting a wifi signal?
2023-12-05 21:37:50

  @Riley_S It appears that the wiring in my house is identical in all 4 boxes but only one of the boxes works in this situation - the Kasa dimmer fails to connect  from the other 3.  Is this because (for example) the wire that is 'neutral (the white wie in these 3 boxes) is inaccurately labeled and is not a neutral?  

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Re:Is the wiring in my house preventing my kasa dimmer from emitting a wifi signal?
2023-12-06 17:29:15

  @rolf2,

I believe that the lack of a neutral will prevent the switch from successfully booting into the setup process. I believe that the indicator will flash red when in an invalid configuration.

 

The function of the switches really cannot be used to determine the type of wire connected, if you are unsure of what wires are what, I would recommend using a voltage tester or contacting an electrician. Using a neutral-requiring device without one, or connecting switch wires in the box can always be dangerous, particularly if you are not sure what each wire is.

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