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Unable to turn on remote control "your device has no internet"

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Unable to turn on remote control "your device has no internet"

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

ITDad92

2020-12-20 23:58:15

Posts: 7

Helpful: 10

Solutions: 0

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Registered: 2018-12-26

Unable to turn on remote control "your device has no internet"

2020-12-20 23:58:15

Model: HS105

Hardware Version: V1

Firmware Version: 1.5.4

My device has an internet connection, as shown in device info, and shown in my router admin panel. However when I turn on remote control it fails saying "Your device has no internet. Please make sure your device is installed on a workable network, tap retry then we we will test connection in few seconds"

I have factory reset my devices and the issue persists. This happens on all devices I have, hs103, hs105, hs200, hs220.

Only started recently.

2 Reply

Carl

2020-12-29 18:37:34

Posts: 3781

Helpful: 1126

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Registered: 2018-11-01

Re:Unable to turn on remote control "your device has no internet"

2020-12-29 18:37:34

@ITDad92

What type of network are you using? Mesh, Single SSID, Etc. Have you tried changing the encryption type or SSID or Password for the network?

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Z1haze

LV1

2021-12-31 03:00:27

Posts: 6

Helpful: 3

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Registered: 2021-12-31

Re:Unable to turn on remote control "your device has no internet"

2021-12-31 03:00:27

@ITDad92

I have this exact same issue. Should have known a few too good to be true. Junk products can't figure out they are connected to the internet. I have a non standard local network subnet, as in my home network I'd a 10.0.1.xxx network. Maybe that has to do with it

Unable to turn on remote control "your device has no internet"

Unable to turn on remote control "your device has no internet"

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