@scottb To reset the RE successfully, press and hold its reset button for about 10 seconds. What you've described seems like a boot loop and most probably the RE is defective.

@wellnesscafe Here's how to login your AP web management interface. Here's how to configure your AP.

@Fishstu On the AX21 specs you should be able to see that this router model support only VPN Server feature through which it can handle VPN clients. VPN Client feature is not implemented in the...

@HDelbruck The correct HW version is on the device bottom sticker. Keep in mind the following stated on the device support page: IMPORTANT: Model and hardware version availability varies by region....

@ArunB99 Check this post.

@Teelnkr Here's your initial post. It's in the global english community. In my post I mentioned how to contact your local support.