@shleets Hi, the FAQ is suitable for all regions. A select group of users has been randomly chosen to access the 2FA feature within the Deco App. This feature will eventually be made available to all...

@flretirednerd Hi, Thanks for the feedback. 100.73.xxx.xxx is a reserved IP or private IP address which means there is one more router/NAT in front of Deco, or the new ISP might use CG-NAT service....

@Pinky-12 Hi, Thanks for the feedback. I noticed you had both Apple devices. One particular reason for Apple devices is private address. Have you checked whether their MAC addresses have been changed...

@flretirednerd Hi, Thank you very much for the feedback. It is suggested to check the following settings first: 1. UPNP has been disabled under Deco APP>More>advanced>NAT forwarding. 2. No port...

@andrew9417 Hi, Thanks very much for the further update. For further assistance, I would like to forward your case to the senior engineers via email. Please check whether you could receiver my email....

@javarab Hi, thanks for the feedback. Are you able to help me record a video clip or send me some screenshots? In the meantime, could you please refer to this link to submit the APP log here: How to...