Now that is VERY helpful. They should pay YOU. I found a simpler solution though. Returned to seller. Go back to Linksys, Belkin, Cisco routers. Problem solved.

Why? Because people who work for TP link can only provide stupid answers like "Carl" did with me. I obviously tried dealing with support before I posted my "vauge" (it's 'vague' Carl!). Hiding behind...

There is nothing "vague" about the poor service. The only way I would know what poor customer service you provide is because I ALREADY did attempt sort things out and my case number is #258630....

Yes I can and will return this unit to the ebay seller, AND I would have seriously considered just buying a new unit from an authorized seller since I liked the features ....however, after the poor...

It's not isolated to that model. I just went thru same thing with Archer c2300(US). SUPPORT WAS USELESS, LACKING KNOWLEDGE, AND SUPERVISOR WAS NO BETTER.

Would NEVER BUY A TP LINK PRODUCT BASED ON THE USELESS SUPPORT - Got the router but couldn't detect the 5g band (was set to factory settings) on my iphones/ipad. Spent, (or should I say WASTED)...