@Kevin_Z Thank you for your response. Yes, agree that it's a different issue than just losing 2.4GHz. I was actually on chat with support today and they determined that that I will need a new unit....

@laveer Yes, this began to happen with my AX6000 about a couple weeks ago. My unit is about a year old. I do have a different symptom than you, the WiFi stays up but the internet connection goes out....