@gwuinsf 

 

In recent weeks, I have encountered multiple issues with my XE75 Pro. Support advised me to change the priority of my two Deco units, designating the secondary Deco as the primary one. Unfortunately, this led to significant disruptions on my network, resulting in a 90-minute loss of internet connectivity.

 

Below, you will find the detailed write-up I submitted to the support team, along with the steps I took to resolve the issues. I hope this information proves helpful to you.

 

Before I began the process, I ensured that both Deco devices were online. I followed the instructions provided, and as soon as I designated the Living Room Deco as the primary unit, both devices' LED indicators changed from solid green to blinking red.

 

Following this change, I lost internet connectivity and encountered more issues with the application than I had experienced previously.

 

According to the Deco app, when the LED light is blinking red, it indicates that the device is disconnected from its primary Deco.

 

Currently, we are facing a new issue: the Pantry Deco, which was the primary unit, now perceives itself as the secondary, while the Living Room Deco, intended to be the main unit, still identifies as a secondary Deco.

 

At this point, I am without internet access. Before I explain how I resolved these issues, I would like to review several screenshots with you.

 

To regain connectivity, I followed these steps in sequence:

 

1. I initially attempted to access the settings to designate the Pantry Deco as the primary device. However, only the Living Room Deco appeared as an option, which was unexpected given that the above screenshot indicated it was connected.

 

2. Due to my inability to switch the Pantry Deco back to the main device, I opted to remove the Living Room Deco entirely. Unfortunately, this action led to the deletion of my entire network, necessitating a complete rebuild from scratch, which introduced several additional complications.

 

Subsequently, the Living Room Deco indicator began to blink blue, while the Pantry Deco continued to blink red. The Deco app then prompted me to set up my first device.

 

As I began to add the Living Room Deco back into the app, I encountered further challenges.

 

During the setup process, I was asked to create a network. Unfortunately, I could not do this as the network name was still associated with the Pantry Deco, indicating another disconnect between the app and the devices.

 

At this point, I reasoned that a reset switch must be available on these devices. I searched online and successfully located the reset switch.

 

I proceeded to reset both devices, unplugged the Living Room Deco, and designated the Pantry Deco as the primary device.

 

I then re-established both of my previous networks and re-added the Living Room Deco as the secondary device.

 

  @gwuinsf 

 

I am uncertain whether this issue is related to security protocols or not. It is possible that there may be a soft reset after a certain timeframe. However, I am merely speculating at this point. I recommend submitting a support ticket for further assistance.

 

Please refer to the post below for detailed instructions on how to open a support ticket.

 

https://community.tp-link.com/us/home/forum/topic/694474