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Main Deco keeps going offline

Main Deco keeps going offline

Main Deco keeps going offline
Main Deco keeps going offline
2024-08-25 02:17:16
Model: Deco XE70 Pro  
Hardware Version: V3
Firmware Version: 1.2.11 Build 20240724 Rel. 38913

My main Deco continues to go offline and the light turns solid red.  My modem has internet connection so I know it's not my ISP.  I changed the DNS to Primary 8.8.8.8 Secondary 8.8.4.4.  I have a new modem and I bought the XE70 to go along with the new modem.  I had the cable company come out to test the lines and everything looks good on their end. The main DECO goes offline a 10-15 times a day.  I'm at a loss of what to do.  Any suggestions?

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#1
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3 Reply
Re:Main Deco keeps going offline
2024-08-25 02:43:32

  @Curtis11 Can you look on the bottom of the Deco and verify the Version number?  And then check whether you have an appropriate firmware for it?

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#2
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Re:Main Deco keeps going offline
2024-08-25 05:28:36

  @Curtis11 

Does it come online automatically?

How are the satellite Decos connected?

Are you running the Deco in Router or AP mode?

Does your modem act as a DHCP server?

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#3
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Re:Main Deco keeps going offline
2024-08-25 21:35:30

  @Curtis11 

 

According to the manual, a solid red light indicates that there is an issue with the Deco unit itself. Please refer to page 4 of the manual, which I have linked below for your convenience:

 

[Deco XE70 Pro User Guide](https://static.tp-link.com/upload/manual/2024/202402/20240204/1910013602_Deco%20XE70%20Pro(US)3.6_User%20Guide_REV3.6.0.pdf)

 

I recommend opening a support ticket, and the following link will guide you through the process:

 

[Support Ticket Process](https://community.tp-link.com/us/home/forum/topic/694474)

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#4
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