Client list not updating.
Client list not updating.
Ever since updating to the latest firmware the client list in the app is not updating unless I reboot the units. I don't think should be the case. Thanks. 😀
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Hi, Thank you very much for the feedback.
I agree that it is supposed to happen and could you please refer to this link to help me submit the Deco APP log:
By the way, "the client list in the app is not updating"
Do you mean the online client list is 0/blank, or the online clients are less than what is actually connected to Deco now?
- It is also high appreciated if you could attach some screenshots of the online client list.
Wait for your reply and best regards.
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@David-TP it does show the clients after a reboot but it never updates after that. I do get notifications about new clients but they are not in the list afterwards.
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I am having the same issue with the X55. Started after updating to v1.5.1 of firmware. I thought it was fixed in v1.5.5, but now it is doing it again. After a reboot, the client list will update for about an hour, then it stays the same until another reboot. The same list is displayed in the app and when logging into the main units web page.
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If you haven't done so already please open up a support ticket using the directions below. In the ticket please referece this link https://community.tp-link.com/us/home/forum/topic/689350
1. Email support at support.usa@tp-link.com.
2. Include the model number of your Deco router, as well as the hardware and firmware versions.
3. Describe the issues you are facing and send the email.
4. Within a few minutes, you will receive an automated response with a TKID number.
5. Upon receiving this email, please access the Deco web UI by entering "tplinkdeco.net" in your browser. Navigate to Advanced > System > System Log, select "ALL" in the log type, and save the file to your local computer. Then, reply to the email you just received, attach the log file, and kindly request that your ticket be escalated to a senior engineer for further assistance.
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i have the same issue with my X60 system.
I use the latest firmware, bit I have two different hardware versions (v1.0 and v3.0)
One of the V3 units is used as the main Deco.
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@JJ10 Same deal for me, this is friggin highly annoying.
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Similar issue with TP-Link Deco X60. I don't want to open a ticket for what is a widespread issue. TPLink should know by now that this is a widespread issue.
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Experiencing the same issue myself. Reboot and I see everything that is current. Connect a new Device, I see the notification from the App that it connected. The device shows that it is connected. But does not show up in the Client list on the Deco App. Running 3 - X20s
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This issues have been on going for over 5 months now. C'mon TP link, this is embarrasing.
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