Hi @David-TP,

 

My second point is losing wired connection again, I believe I want to pursue the warranty.  I have had this a little over a year, not quite two years.  I saw there was a revision change on the hardware, is the newer rev guaranteed to be provided on the warranty request?  Thank you.

  @David-TP 

 

I had to register my product because it wasn't yet registered, but the serial number did not exist in TP-Link database.  I submitted all the documentation 3/5 but it has not been verified yet.

  @Breaktackle 

 

I also have the issue with the Ethernet port suddenly stopping and bringing down my network. It happened mid afternoon and I was on with my internet service provider for an hour troubleshooting. They said all was good on their end and it was my network. 
 

I tried troubleshooting for several hours myself with multiple recycles and power up and down to no avail. I finally called support as I pay the annual fee for it. They were helpful after an hour of troubleshooting. The fix was to remove the internet cable from the top/first Ethernet port to the second port and bingo the system came back up. I was told the first Ethernet port is bad and will now be unusable. 
 

The main problem with this is that I use all three of the Ethernet ports and this creates a major problem. I thought I had a workaround as I have three axe5300 devices so I would just switch one for the other that had three good Ethernet ports changing the substitution device to be called the replacement "main".  
 

When I did that everything went bad again. Two hours later and another support call determined that the replacement axe5300 that HAS NEVER HAD ANY USE OF THE ETHERNET port was also bad and requires using the second port as well. 
 

This system is only 1.5 years old and is past the one year warranty. The support person said they would send me a form to fill in for consideration on replacement but I have not yet received said form. 

  @Johnfow1 

 

Sorry to hear. I ended up getting a refurb replacement under the new 2.x firmware and haven't had any issues since with ports working. My middle unit is assigning wired IP again without issue and I backhauled all the units via Ethernet. I will update the thread if this changes.

  @Breaktackle 

 

Thanks for letting me know and sharing your success. Since the initial post, I have received approval for a warranty covered replacement. It is on the way at present and am awaiting delivery. Hopefully, the new device and firmware version will correct the issue. 

  @Breaktackle I too recently have this exact issue as described on my XE5300.  v1 I believe.  Funny thing is, I was fine for a long time.  And the unit I have now was previously replaced under warranty for the exact same problem.  So now I am having it on my replacement unit.  And I think I am out of warranty at this point, so unless TP-Link wants to make nice and send me a v2 unit, I won't bother spending any more time with this.

 

Clearly this is some sort of hardware/firmware issue with the v1 units.  I am tired of fiddling my units around and won't bother.  I have a work around now to use a separate switch.

I'll contact warranty and see what they do.

 

Any other thoughts?

 

I had the same issue with 2 of my deco units and the port wasn't in use on one of them that wasn't the main node. I went through the replacement process and they sent me 1.0 units as replacement about a week ago. I discovered couple of days ago that one of the replacements is experiencing the problem again. I'm going to reach out to support and see if I can get that one replaced again. I suspect there's something on the firmware that's causing this with ethernet backhaul that's TP-Link hasn't quite figured out. I'm hopeful that my "healthy" nodes will remain that way.

Has anybody who had this issue ever found it to be fixable by and form of update, reboot, reset, etc. ?  Without swapping units?

I am think of getting a Wifi7 2 station unit and just use my working XE5300 units as an additional station.  

 

I am out of warranty and not willing to fiddle with this units any more, I have moved and swapped them enough and as I

said the unit I have now is a warranty replacement from having the problem on the original.  So going to buy something new.

They said they'd give me a discount if I give the Amazon link, which I did and they said I was showing them a refurb unit

on Amazon - which it is not and was from their store on Amazon.  So giving up on support, I just live with this for now.

 

But was curious if this problem ever got fixed without a replacement?