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2.4 won’t show up/connect

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2.4 won’t show up/connect

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
2.4 won’t show up/connect
2.4 won’t show up/connect
2022-01-10 03:09:31
Model: Archer C59  
Hardware Version:
Firmware Version:

I have had my router for over a year now, and I just recently started having the issue where some devices that are too old to connect to 5G are not having the 2.4 show up, so I tried a factory reset, which made it where the 2.4 won't connect on any devices or show up on older devices. What are some troubleshooting options for this issue, if any?

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Re:2.4 won’t show up/connect
2022-01-11 00:30:54

@NickB2812 

 

Hello Nick, 

 

Do you by chance have Smart Connect enabled?  If so then what is happening if you have a single network for both bands.  What the router is supposed to do is choose the correct band based on the devices capablities and network needs.  Although some older devices may not work with Smart Connect so in these cases please just disable the feature to enable 2 seperate bands again. 

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