@Kevin_Z 

I have family profiles created for my Archer AX73/AX5400 and am receiving "Weekly Reports" from Homeshield. 

However, the last section of the report is always incomplete.  Under "Internet Usage Statistics" it states which user(s) "spent the longest time online" and "consumed the most internet traffic."  Beneath that, there are corresponding graphs for "Online Time Ranking" and "Online Traffic Ranking."  The first graph for "Online Time Ranking" shows a horizontal bar graph detailing the total time online per user along with precise metrics on total hours and minutes online.  But the second graph for "Online Traffic Ranking" is always empty and incorrectly reports "0 KB" traffic for all users.  Please don't respond that the second graph requires a subscription to Homeshield Pro.  This is most definitely a bug as the graph otherwise shouldn't even be visible to Homeshield Basic accounts and it makes no sense for Homeshield to disclose which user "consumed the most internet traffic" while reporting total traffic as 0 KB for all users.  Can this please be corrected in Homeshield?  The included "reports" are extremely rudimentary and sparse as they stand -- they should at least all function correctly.

Thanks in advance.

Mike

Firmware Version:

1.1.0 Build 20211119 rel.46484(5553) -- The issue described above existed on all prior firmware versions as well.

Hardware Version:

Archer AX73 v1.0

@Kevin_Z 

Hi Kevin,

Thanks for the reply.  However, it's disappointing that you expect me to accept the generic go-to response that the solution is to "upgrade to HomeShield Pro."

Let's review the facts.  Within the HomeShield report section of the Tether app, the UI clearly states "Tap for your network activity and protection history" (emphasis on your added by me).  This indicates that the subsequently displayed reports are those which are included in the price of HomeShield Basic.

As I explained, the "Online Traffic Ranking" report falls within this section of the included reports, but is constantly empty.  A separate screen revealing the additional reports for HomeShield Pro is advertised through an additional link to "Show me more reports."

Again, the Online Traffic Ranking report is part of the included "network activity" reporting, not the additional reports.  Clicking on the link for more reports clearly identifies those reports as "Example" reports that are available for HomeShield Pro and require the user to "Subscribe to the HomeShield Pro service to get more comprehensive reports."

Therefore, I don't find the response acceptable.  As the "Online Traffic Ranking" report is part of the included reports section, it should be functional and accurate.  This is not an issue of optimizing the prompts for clarity so that users understand this report requires an upgrade.  This reporting is already minimal as it stands.  Without the inclusion of the "Online Traffic Ranking", the "Weekly/Monthly" reporting available to HomeShield Basic users is essentially non-existent.  Ask yourself what other "network activity" metrics would be meaningful on a regular basis.  It's far more plausible to assume that this constitutes part of the basic set of functionality for HomeShield's touted reporting feature than to assume this is an advanced feature for Pro subscribers only. 

Otherwise it's extremely troubling that TP Link can simply insist that users purchase upgrade subscriptions in order to address defects in the basic service advertised with their product.