Archer AX50 Overheating Issue
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I'm having similar problems that other customers have reported with a new AX50 router. The device is running very hot, apparently due to the Intel processor and the lack of adequate ventilation within the router's plastic casing. The device fails to function reliably -- e.g. periodically reboots, and erratic performance including loss of internet access -- as a direct result of overheating issues. The only way to make the device usable again, when this happens, is to turn it off and wait for it to cool (~15-20 minutes).
This appears to be a known design flaw, and therefore I'm requesting guidance from TP-Link -- how do you intend to resolve this issue for customers who purchased this device? Is there a solution that requires modification to the device? Or, will you provide a replacement Wi-Fi 6 device of equal/similar value that will not overheat?
Note, I have reached out to Jeff Barney, Chief Operating Officer of TP-Link, North America at jeff.barney@tp-link.com -- he has not responded to my request, so far.
Therefore, I'm asking for the TP-Link Customer Service manager to respond to this issue with guidance ASAP. Thank you in advance for your consideration.
David H. Deans
@Carl so, if I understand the response from the System Engineering Team in China, even though they acknowledge numerous customers are reporting similar performance issues that are related to the AX50 overheating, they believe the reported operational failures of these devices is due to 'individual production defects' that can be resolved with a replacement unit -- meaning, they believe it's not an inherent product design problem. Please verify, or clarify, is this their position? Thanking you in advance.
That said, I tried to register my product via your online system. Note, it would not accept the serial number printed on the device, so I photographed the product label, and attached an image of Amazon proof of purchase, and submitted it for your action. Meanwhile, I've been experimenting with ways to release the excess heat from my AX50 unit.
Based on the feedback from other inventive customers, I've used the slot of a wooden Bagel Cutting Block as a method to hold the AX50 in an upright position (to allow better unrestricted heat dissipation). After 24 hours in this upright position, I've already noticed a significant reduction on the surface of the plastic casing. See the photos below for example.
Side view of the AX50 in the upright position (underside of the casing has more ventilation gaps; now heat from Intel chip is not trapped inside)
@Carl so, if I understand the response from the System Engineering Team in China, even though they acknowledge numerous customers are reporting similar performance issues that are related to the AX50 overheating, they believe the reported operational failures of these devices is due to 'individual production defects' that can be resolved with a replacement unit -- meaning, they believe it's not an inherent product design problem. Please verify, or clarify, is this their position? Thanking you in advance.
That said, I tried to register my product via your online system. Note, it would not accept the serial number printed on the device, so I photographed the product label, and attached an image of Amazon proof of purchase, and submitted it for your action. Meanwhile, I've been experimenting with ways to release the excess heat from my AX50 unit.
Based on the feedback from other inventive customers, I've used the slot of a wooden Bagel Cutting Block as a method to hold the AX50 in an upright position (to allow better unrestricted heat dissipation). After 24 hours in this upright position, I've already noticed a significant reduction on the surface of the plastic casing. See the photos below for example.
Side view of the AX50 in the upright position (underside of the casing has more ventilation gaps; now heat from Intel chip is not trapped inside)